Reference

Privacy Policy Data Protection

We collect and process personal information when you create an account, make deposits through bKash, Nagad or Rocket, and use our platform. This policy explains what data we gather, how we protect it, and the rights you hold over your information.

Account data securityPayment information handlingUser rights & requestsCookie usageContact privacy team
Browse Lobby Read FAQ
CB88 Privacy Policy Data Protection
PRIVACY HELP

Contact the Privacy Team

Reach our privacy team to request access to your data, correct account information, ask about data retention, withdraw consent for processing, or submit a deletion request. We respond to privacy enquiries from Bangladesh account holders within the timeframe appropriate to your request type.

Privacy enquiries Email our data protection team for account data requests, correction of personal information, deletion enquiries and consent withdrawal. Include your registered phone number and account email so we can verify your identity before processing the request.
Account data access Request a copy of the personal data we hold about you, including registration details, transaction history, bet records and support communications. We provide this information in a structured, commonly used format within the timeframe required by applicable data protection standards.
Support channel Contact our general support team if you need help with account security settings, two-factor authentication, password reset or session management. Privacy-specific data requests should go to the privacy team email for proper handling and verification.
DATA HANDLING

Security & Retention Practices

We secure your account with encryption protocols for login sessions and payment transactions, store passwords in hashed form so staff cannot view them, limit internal access to personal data based on job role, and monitor account activity for unauthorised login attempts. Your transaction records stay on file for regulatory and dispute resolution purposes; you control cookie preferences through your browser settings.

Encryption & access control

Account login sessions and payment data transmissions use SSL encryption. We hash and salt passwords so they cannot be read by staff. Internal access to personal information is restricted to team members who need it for account verification, payment processing or support resolution.

Cookie usage

We use session cookies to keep you logged in, functional cookies to remember language and display preferences, and analytics cookies to measure platform performance and popular game categories. You manage cookie settings through your browser; blocking some types may affect account features like staying logged in.

Data retention periods

We keep account records, transaction history and identity verification documents for the period required by financial regulations, typically several years after account closure. Anonymised betting patterns and game session data may be retained longer for platform analysis. Contact the privacy team to request details about your data retention.

Your data rights

You can request access to the personal data we hold, ask us to correct inaccurate information, withdraw consent for certain processing activities, or request account deletion where local law permits. Submit these requests through the privacy team contact above; we verify your identity before acting on data requests.

Common Privacy Questions

We collect your name, phone number, email address, date of birth and payment details when you register. Transaction records are created when you deposit via bKash, Nagad or Rocket, place bets, or withdraw funds. We also log IP addresses, device type and session activity for security monitoring.

Payment transactions pass through encrypted channels. We record transaction amounts and reference numbers but never store your mobile wallet PIN or OTP codes. Your bKash, Nagad or Rocket credentials remain in your wallet app; CB88 only sees the completed transaction confirmation from the payment provider.

Yes. Contact the privacy team with your registered phone number and email. We verify your identity, then provide a report of your account details, transaction history, bet records, game sessions and support communications. The report arrives in structured format within the timeframe appropriate to your request type.

We do not sell your data. We share information with payment processors when you deposit or withdraw, with game providers to operate live casino tables and slots, and with service providers who help run the platform under strict data protection agreements. Law enforcement requests in eligible jurisdictions are handled per applicable legal requirements.

Submit a deletion request to the privacy team through the contact details on this page. We verify your identity, settle any outstanding balance, then close your account. Some records must be kept for regulatory compliance; we explain the retention period when we process your request.

We use session cookies to keep you logged in, functional cookies for language and display settings, and analytics cookies to measure platform performance. Manage these through your browser settings. Blocking cookies may prevent you from staying logged in or accessing certain account features on the CB88 platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoCb88 BankingInfoCb88 Glossary

Related pages

CB88 Bangladesh About Us Register Blackjack Topplay Cb88 Glossary